Broken since the update
Cannot believe that app was released without having the back end working. Two major problems:
1. The app doesnt allow you to sign in if your enrich number starts with a 0
2. The app doesnt allow you to check in. Keeps telling you that theres a system error and that you need to go to the ticketing or check in counter.
There arent any statements by the airline as to why this has happened, when its going to be fixed, or that this problem even exists. @malaysiaairlines: If you dont talk about it, and pretend it doesnt exist, it doesnt mean its not there. So get on your bikes and fix the issue.
Additionally you said that the app design is the result of what customers wanted. Customers want simplicity and intuition. By the looks of it, the app requires repetitive and additional data entry and is loaded with cluttered UI that seems to be the brainchild of an employee justifying his/her role in the organization.
Over to you.
Aditya10 about
Malaysia Airlines, v2.0.2